Refund Policy
Fabler Labs sells digital products (downloadable files, templates, and tools). We want you to be satisfied with your purchase.
14-day money-back guarantee
If you are not happy with a digital product for any reason, email us at [email protected] within 14 days of your purchase and we will issue a full refund. You do not need to provide a reason, though we always appreciate feedback that helps us improve.
How to request a refund
- Email [email protected] from the address used for your order, or include your order/receipt number.
- We aim to reply within 2 business days and process approved refunds to your original payment method.
- Refunds are returned via the original payment processor (e.g. Stripe or our storefront provider) and may take a few business days to appear, depending on your bank.
Exceptions
Because our products are digital and delivered instantly, we may decline refund requests that show clear evidence of abuse (for example, requesting a refund after redistributing the files). Free products are not eligible for refunds as no payment is made.
Chargeback Evidence Pack pilot
The custom Chargeback Evidence Pack has service-specific terms. We issue a full refund if we decline the case or determine that we cannot deliver before substantive work starts. Once work starts on complete, usable evidence, an issuer's decision alone is not grounds for a refund. This does not limit rights that cannot legally be waived. See the Chargeback Evidence Pack Terms.
Questions
Contact us any time at [email protected].